Grand patio 12FT Outdoor Offset Umbrella Large Round Aluminum Cantilever Umbrella with Base for Garden Deck Poolside (Champagne, 12 FT)

First there is a conflict in the base weight recommendation between the Amazon summary and included instruction booklet. The booklet calls for 264# of an unspecified combination of sand and water. The Amazon summary calls for 330# of sand and 44# of water. I contacted Grand Patio, and they said to use Amazon recommendation. I opted for sand only since the base will be out in a CT winter and managed to get 290# of sand through the two smallish ports by tipping up the base to get the sand to the front until it was too heavy to lift. Moving the base afterwards is at least a two-person job. Take your best guess on placement before filling because this unit does not rotate.Assembly was straightforward and the diagrammatic instructions were easy to follow. The metal components are of substantial thickness and look to be capable of lasting many years. The Sunbrella fabric blocks 98% of UV which is a key feature.I had bought a cover, but it turned out to be unnecessary since one was included in the box, so back it went. If you are not a tall drink of water, a ladder is required to put on the cover.All in all, I am pleased with the purchase. I will be tracking the sun and fine tuning the placement of the base to provide the best compromise between morning and afternoon sun.

My original order was apparently delivered to another part of the State by the carrier (Fed-Ex), not Grand Patio's fault. When I contacted Grand Patio they responded within 24 hrs and immediately shipped out a new umbrella. Although it did not make it here in time by Father's Day, it didn't matter because we were rained out anyway. Grand Patio kept me informed throughout the replacement process and followed up several times to make certain I was happy with my purchase. Their customer service dept. is 5 Stars!!! In respect to the umbrella itself, it is very well made and I used nearly six 50lb bags of sand to stabilize the base. Set up was straight forward and not that difficult. Although we have only used it on one occasion due to heavy rain/wind (40-60 mph wind gusts), it did not budge (make sure it is properly folded down/lowered and in the protective cover!) If anything changes I will update my review. They appear to stand behind their products and I would not hesitate in purchasing another from this company. 5 Stars!!!

We really like this umbrella. It is beautiful and appears to be durable. Time will tell about that. It was very easy to assemble. We looked at the video. Very easy to open and close and to adjust. I think it is safer to close the umbrella at night and secure it with the strap provided. We also close it if strong winds are predicted. It doesn't have bells and whistles but all we wanted was an umbrella that is easy to use and looks good and keeps the sun off our patio. We have to empty the water out of the base in winter, for sure, so instead of mixing sand and water in it we filled it completely with water. Then we purchased, from Amazon, cloth sandbags. They come as a two pack. The ones that are somewhat skinny and long lay across the front of this base and look just fine. They each hold 50 lbs of sand. The bags have two carrying straps on each. So easy to move when we put the umbrella away for the winter. Hopefully the cloth of the umbrella will withstand the sun and last for several years. Having wheels on the base appears to be useless. Too heavy to move it anyway. Be sure to place it where it will stay before filling the base. As others have said, the fact that the umbrella swings slightly and dips with even a little breeze takes some getting used to. So far I can't figure out any way to tether it so this stops. Hopefully someone will come up with a solution.

The patio umbrella is a really nice setup. Would recommend it to anyone. We had a problem with our unit. A sudden wind came and blew the the umbrella back and forth before we could collapse the canopy. As a result a critical piece was broken. Contacted service and very quickly they resolved the problem to our satisfaction.

Beautiful...great product....Bought 4 of them to cover parts of our pool in lieu of putting up sails....couldn't be happier...

I had bought two of these umbrellas for $1200 total. There is a 5-year fade warranty. Within a month of one umbrella being left open, it had faded to light blue from dark blue. As the return period had ended, I sent the seller an email with pictures proving the color was no longer sapphire blue.The seller is in China and would respond to my messages overnight and I would wake up to a response. There is no way to correspond with them in the US time zone. First they asked if I would accept a 15% refund and when I said no they asked if I would accept 30%. Then they wanted me to disassemble the umbrella (along with my disabled husband), and box it up for return to China. Finally, Amazon A to Z guarantee refunded the price of one umbrella after I reported the seller to them.This seller now refuses to provide a refund for the second umbrella saying it hasn't faded but that is because it hasn't been left open like the other one! I have no confidence the same thing isn't going to happen once I open the other one and actually begin using it. In the meantime, Amazon is out $600 for the refund, I am out $600 for a second inferior product and the seller gets to keep the entire $1200.STAY AWAY FROM THESE PEOPLE - they do not honor their warranties, they do not live up to their guarantee and then they will try to nickel-and-dime you when they get called out. Their product is a piece of garbage.

Easy directions, covers a lot. Next time would of went with the 12ft

We like it but I wasn’t aware that it didn’t have a crank for turning from side to side. You have to move the base for that!Also, doesn't hold up very well in wind. We filled it with both water and sand totaling 640lbs, just as directed, and30 mph wind gusts tipped it over. This is not an uncommon thing in Minnesota. The vent on top doesn’t seem to open or make any difference which stinks. With all the choices out there, I wouldn’t order this umbrella again.